Smartphone: what to do when it doesn't turn on anymore?

You press the Power button on your smartphone or tablet and nothing happens, it does not turn on anymore. It happened to all of us at least once. It’s scary, but that doesn’t necessarily mean it’s good for the scrap heap. Here are some tips and tricks if you are faced with this problem.

Sometimes a smartphone or a tablet may not turn on anymore, either it’s broken or the problem is simply software, but that doesn’t necessarily mean it’s good for the trash. Here are a few tips to follow if one day it should happen to you.


When a smartphone or Android tablet stops powering on, the problem may be either hardware or software related. But the first thing to do is to check that the battery hasn’t run down, even if you charged the device not long ago. Your battery may indeed be damaged and good for replacement or it may have simply discharged faster than usual.

So the first thing to do is to make sure that this is not the cause of the problem by connecting your phone to a wall charger. If this is the case, then your phone’s screen should light up very quickly and the device should reboot after a few minutes as soon as you press the Power button. However, if this method does not work, try another charger or another power outlet, as it is possible that your charger needs to be replaced or your power source is faulty.


Well, we agree, fewer and fewer smartphones offer a removable battery, but if you’re still lucky enough to have one, then take it out. Sometimes the system may get stuck and simply require you to turn off the power for a few moments before reintroducing the battery and then turn your phone back on as you normally do using the power button.


Smartphone: what to do when it doesn't turn on anymore?

If your smartphone does not offer a removable battery, it is nevertheless possible to do the same by pressing and holding down the Power button. Pressing the button for at least 10 seconds should be enough to force the device to shut down. You will then only have to turn it back on after a few seconds. If the failure persists, it is likely a hardware problem.


It is quite possible that your phone seems to be off, but the display is defective. If this is the case, the device will be good for a return to the after-sales service, but in the meantime, you might as well identify the fault. In the same way as in the previous step, you will keep your finger pressed on the Power button in order to force the device to shut down. Then wait a few seconds and turn it on again. If it is only your screen that is off and does not turn on again, you will feel a vibration or hear a sound that will indicate that the device is starting up.


It may sound silly, but unless they’re waterproof, our mobile devices are afraid of water and sometimes a few drops can damage them. A glass spilled on a table, a too humid environment and the damage can be consequent. If this is the case, there are still solutions before you go to the after-sales service, provided you react quickly. To do so, we invite you to consult our tutorial how to save a smartphone that has fallen into the water.


This is not the ideal solution, but it may be the only one if your smartphone has a tendency to crash at system startup. A case that will remain quite rare unless, of course, you’ve tampered with it a bit too much. Most of the time, the device will remain stuck on the startup screen. If this is the case, here is the procedure to follow.

Turn off your phone or tablet

Enter the recovery mode. To do this you must use a combination of several keys and it will differ depending on the model of your device (On the Samsung Galaxy S7, for example, you must press simultaneously and for a long time the Volume Up + Home + Power keys, on the Nexus 6P, it is the Power and Volume Down keys that must be pressed before selecting the recovery via a menu) To find the combination corresponding to your device, go to our forum.

Select the option wipe data/factory reset and validate.

After a few minutes, your Android smartphone will be as good as new.