Huawei P20 lite - User opinions, reviews

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4.3
410 reviews
5 292
4 42
3 31
2 12
1 33
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410 Reviews

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Spanky3

My evaluation consists of two parts. Part 1 concerns the cell phone, part 2 concerns the dealer/supplier.

1 The cell phone made a great impression on delivery. However, I was surprised that it was not in any version, but lay loose in the packaging. Since the seal was not broken, I assumed that there was simply saving money. By the way, it was also positive that a protective cover was included.
The display is really convincing, great pictures, no question! In addition, the cell phone provides some features that I like, such as the pedometer. The camera is good..for the price range. But if you take a closer look, you can see that the software cheats a lot and that the camera is absolutely not comparable to top models. But with this price it is okay. The fingerprint sensor has a very good performance. Better than for example with Samsung, I think. At the end I would like to praise the battery, with which you can get through 1.5 to 2 days with average use. I have often observed that the cell phone has a weak reception. With the same network and provider, friends have full reception, while I’m partly in a dead spot, which is absolutely not possible (meanwhile I also have a new cell phone, where this is no longer the case). Then the headphone output is extremely weak. In the car I listen with it e.g. on full volume, so that one can understand some measurements. This is definitely not the case with other devices. Even with headphones you can hear at full volume without any concerns about hearing loss. Overall disappointing.
An even bigger negative point, the powerful CPU, which seems to be not so powerful. At least with my device. I often had performance slumps, software crashes and judder. Updates and rebuilds didn’t bring any improvements.

But now to the real problem:
After 5 months I have a black dot in the picture from here to now. After a short time a big one became many small dots. A few days later it became clear why this happened. I noticed that the cover of the camera, the lens, can be moved and is loose. A few hours later it fell off and the camera underneath was now exposed. It seems that this has been going on for quite a while and explains where the points came from: Particulate matter that entered the camera through a not properly installed camera.

For me this is an indication for bad workmanship or a bad quality control. The cause is actually also unimportant. It is a fact that a cell phone should not fall apart after 5 months. br>>br>>In total I come to the intermediate result for the cell phone: a great device, with technical highlights. But that it falls apart after 5 months is absolutely not allowed. I would like to do justice to the device, but I can only award 1 star in this case.

Of course I immediately complained about the error. This brings me to the second part of my evaluation.

The supplier was and is Turbado GmbH. They responded promptly and immediately sent the necessary documents for the return. However, they sent it back to a repair service.

After just under 5 days, the device came back with the note: no dealer warranty. Repair was not carried out. But wait a minute, the lens was glued back on after all. So something was repaired after all. After a short check of the camera it showed of course that the spots on the camera were still there. I had already expected that. But no problem, there is the legal warranty of the supplier. So I contact the support. The woman on the phone was very nice and helpful and I’m sure she was really trying. However, she said that the warranty would expire soon and that we would have to hurry.

Short digression:
It was 2 days before the warranty expired, because everything was dragging on. But this is no problem at all, because I complained about the error after only 5 months. Legally I am not even in the obligation to prove that this is a manufacturer error. And even if the manufacturer’s warranty has expired, the supplier is obliged to provide a 2-year warranty. Either way, they must take the device back or try to repair it. At this point, by the way, I find it very brazen to stick the lens on the phone and declare this as not repaired. This is already the first of three repair attempts.

Irrespective of this, the woman on the phone said that she would inform the appropriate people and arrange everything else. I haven’t heard from Turbado since then. That was a good 8 weeks ago now. Therefore the supplier Turbado receives 1 star from me.

I will contact the support the next days again. I am of the opinion that something like this should work differently. Unfortunately I am already aware of such a procedure in such warranty cases. Interestingly, there is always a similar pattern behind it.

I would like to protect you, potential customer, from this trouble with my review. You are welcome to order the device. But better look for another supplier and hope that it is not a Monday product. Otherwise I refer to other manufacturers.

1+
Answer report comment December 20, 2020, 16:48
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SMcKay

Time to clear up the attacks of a technically backward company against HUWEi:
Fullservice supplies the Irish Huawei subsidiary in Europe ( and it is not subject to the Trump administration), with whom you sign the license agreement after registration. You should read this already and not the web contributions. If they have their way, Ferrari is crap too, because Vettel does not win. Provided you configure your phone correctly before the first start, there are no problems, as other reviewers describe. The camera works also wuschgemäß, and dtammt not of Sony. as ejetzt in the Web is to be read, but of cutter Kreuznach (even that offers the Magenta in your advertising campaigns to the P30). The bottom line is that all the complaining is unfortunately only at village level. Huawei it and remains the market leader for innovation and high tec in the smartphone sector. No Chinese party functionary wrote this, but a German consumer, who was not deterred by all this nonsense

5+
Answer report comment December 21, 2020, 04:21
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Symaiya Dunlap

I have the phone now almost 2 years and it runs great. It has fallen down to me a few times and still no damage to the phone. (the cover that comes with the mobile saved my mobile from a lot of damage). The only disadvantage was that you can’t turn the display because it was a bug on the phone itself. But according to the developer this shouldn’t be any more since version emui 9. But because it is the case with me (that it does not turn) it is on the cell phone itself. (it is also not because it has flown there a few times). It was a bug on the cell phone itself. But nevertheless I would still recommend the cell phone. Just note: if you have this bug, please report it to Amazon and ask if there is anything you can do. But otherwise top and fair. br>>br>>Addition: br>It’s not like this with every cell phone! br>I have bought the same one 3 times and it was only with one of the mistakes! br>Before you get me wrong here.

4+
Answer report comment December 20, 2020, 07:14
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Michael Meinecke

I love it too – high quality haptics, light, very good display, good hardware and software and a user interface that allows smooth working (switching from a Lumia/Windowsphone is easy). Also the sound and voice quality is very good, W-LAN works perfectly, good photo function and the setup was very easy. It was also very important to me to use as little Bloatware as possible – that fits here as well. The price-performance ratio is absolutely right! Great plus: very durable battery – 3 days are easily possible with moderate use in energy saving mode.
Naturally it is not a high-end device but for normal demands in my opinion a great device at a great price. If it will last for a few more years and get updates in the long run, then everything is great.

5+
Answer report comment December 21, 2020, 01:07
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Eddie Sanchez

I ordered the Huawei P20 Lite here because the price is simply unbeatable at the moment. Offer for 199€ here. Saturn and Media Markt current offer price 215€
Nowadays you always look at the price, so even the pair of Euros are worth saving. For 200€ you can get a good cell phone for the middle class! I ordered the blue one. Since the color really appeals to me! br>To the cell phone was already much positive reported in itself. But unfortunately many negative reports were also made by the Western European version. Must say I have Da because no problems. If there are any I will update the recession! br>It’s really mean! That many have such problems! br>Mobile phone itself is great and for the price a good middle class cell phone. Everyday things are easy to handle.
You don’t always need the latest smartphone!

4+
Answer report comment December 20, 2020, 20:28
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Joe Mahan

Hello, I’ve had the phone for almost a year now (the fingerprint scanner is OK and the brightness is not so good that you can’t complain if you’re not careful).
However, this happened to me today when I put the phone into a wheelbarrow BANGING (for a reason) and the phone had a kink in the screen. Well, without further ado, the cell phone was bent straight, except for the loudspeaker and the foil, everything remained intact.
I’m talking about a kink in the whole cell phone, it was 7mm at the top edge to a bent one.
From me top cell phone for the price with the performance, clear purchase recommendation.

5+

Answer report comment December 20, 2020, 03:24
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Brian Carter

I am VERY satisfied with the Huawei P20 lite! I had different Samsung models before (unfortunately only the mini versions, because the others were too big for me) but none of them was nearly as good as the Huawei! The size is great, it also fits well in your pocket, and the battery life is just amazing. At least compared to my previous smartphones. But I especially like the look of the attitude. Similar to the iPhone, very clear and user-friendly. You can control and adjust all apps via the phone’s settings without having to open the apps themselves. I am very satisfied with fem purchase!

5+
Answer report comment December 20, 2020, 15:10
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Nathan F.

I must say I am quite enthusiastic and also very surprised. The P20 Lite was my first Huawei device and I must say it was the right decision. Great finish and a great display. Thanks to the almost non-existent and mostly unnecessary blowware as with other well-known manufacturers, the device can use its full capacity and I mean it is in no way inferior to the big smartphone manufacturers in terms of performance. After a short period of getting used to the operation everything runs by itself. As if you never had another cell phone in your hand. The camera delivers great pictures.

5+
Answer report comment December 20, 2020, 20:47
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N1ven

The device is still complicated enough even for older beginners – some experience would be desirable. By the way, after a few days no meaningful review can be expected.

It is in any case very sensitive to falls !! Merin old Samsung device S3 has survived numerous falls without damage – here I bought a new device after only 2 weeks ! But now it is coated with bullet-proof glass and a cover for it – hopefully this helps !

5+
Answer report comment December 20, 2020, 16:28
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Ibrahim

If you are looking for a new Smartphone and are looking in the price segment of 200-300€, you will find this Smartphone from Huawei quite fast!

My opinion is that this is one of the current best Smartphones, because for the current price of 230€ it has all new features and no real limitations!
The camera is great and does what it should! Good pictures! And that also at night.

Only recommendable!

5+
Answer report comment December 21, 2020, 01:00
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mddolfan

Everything super

5+
Answer report comment December 8, 2020, 11:30
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Amazon Customer Robert Fryberg

Hello Np,thank you very much for your customer review of our P20 Lite.class, that you are satisfied with it!do you have a question about it, or do you need help from the expert? No problem. You can reach us 24/7 via the hotline at 0800 77886633, in chat, on Facebook or via e-mail. Best regards, your HUAWEI Customer Service Team

0
Answer report comment December 8, 2020, 12:13
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Charly

Hello Np,thank you very much for your customer review of our P20 Lite.class, that you are satisfied with it!do you have a question about it, or do you need help from the expert? No problem. You can reach us 24/7 via the hotline at 0800 77886633, in chat, on Facebook or via e-mail. Best regards, your HUAWEI Customer Service Team

0
Answer report comment December 8, 2020, 12:13
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Shaun Cassells

I ordered it for me and my mother and both are rather dissatisfied. The fingerprint works (Huawei untypical) badly and face recognition also leaves a lot to be desired.

The battery is the worst thing about the device. I have it exactly one year now and even in the beginning it only lasted about one day (with normal use)

camera is a catastrophe at night

WLAN &amp, mobile data does not work properly either… when switching things on and off it spits around (since the beginning) and often it just doesn’t work at all

A friend of mine has the P20 Lite too and has some of the same problems.

And that it costs 250€ after one year and I bought it for 200€ is just as fresh

2+
Answer report comment December 20, 2020, 13:41
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Martin Z Hull

Everything ok

5+
Answer report comment December 10, 2020, 04:13
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Bri Monét

Hello Amazon customer, thank you very much for your positive feedback on our P20 Lite and we are very happy to read that you are completely satisfied with our smartphone. If you want to know more about your P20 Lite, please let us know. You can reach us in the usual way with a letter by e-mail or via Facebook by PN. best regards, your HUAWEI Customer Service Team

0
Answer report comment December 10, 2020, 04:43
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Wes N

Hello Amazon customer, thank you very much for your positive feedback on our P20 Lite and we are very happy to read that you are completely satisfied with our smartphone. If you want to know more about your P20 Lite, please let us know. You can reach us in the usual way with a letter by e-mail or via Facebook by PN. best regards, your HUAWEI Customer Service Team

0
Answer report comment December 10, 2020, 04:43
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K r a t o s

A good phone, especially for the low price. Unfortunately, since the update to Android 9 it does not run smoothly anymore. Takes a long time to start apps or load data, jerks, apps crash, handling is anything but intuitive. Touchpad sometimes doesn’t react properly anymore. Apart from that Android 9 together with Emui 9 is rather backward and impractical in handling, but that’s not directly due to the cell phone. But it is probably like that nowadays. So next time it will be Apple and a higher price for me.

4+
Answer report comment December 20, 2020, 14:38
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Jayme

The phone does everything it is supposed to do for a good price. The workmanship is good, as is the screen quality. The WLAN has a sufficient range. However, that’s when it stops. The image quality of the built-in camera is underground. Already at medium light quality pictures are generally blurred, in dark(re)n lighting conditions you can throw the photos away immediately. Not good. I used to have a Samsung S6 with a much better camera. The fact that you can only copy media files to the additionally inserted memory card is also not acceptable. What is this? Next time it will be a Samsung phone again …

3+
Answer report comment December 21, 2020, 02:05
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Rainie

Very good quality! I had a Huawei phone before (older version) and I am still happy with the brand. There is nothing to say about the price-performance ratio. The product is completely in line with my expectations.
Also the delivery went great! Within 24 hours, the phone was in my hands.
I am actually skeptical about internal purchases, but I can say nothing negative about this purchase transaction.

5+
Answer report comment December 18, 2020, 20:50
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drumbum410

fast, a lot of memory, big battery, good display and great camera 😉 If you can live well with the fact that you don’t have the latest cell phone and still are up to date in terms of speed, then this is exactly the right choice….with armored foil and cover for me the first Android that can compete with an iPhone in terms of feeling and performance – and that at a fraction of the price!

5+
Answer report comment December 18, 2020, 06:47
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J.Wet

My first Huawei smartphone, but boy, I never want anything else. It’s fast, has a huge internal memory and is expandable with some card. You can take some nice pictures with the camera, even in the hotkey fast mode the pictures are OK.
Only downside, with build-in qr-code reader on the startscreen has been removed (or I can figure out how I get it back). Would totally buy again

5+
Answer report comment December 19, 2020, 15:33
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ShannS

If you don’t need a too expensive cell phone and still need something powerful, this is the right place. The size is comfortable, not too big and not too small. In my opinion the fingerprint works better than with any IPhone! The touchscreen is super and the camera is completely sufficient. I am very positively surprised by the design. It is simple and yet special. I ordered it in the color blue and I think it is absolutely beautiful!
price performance ratio is brilliant!

4+
Answer report comment December 20, 2020, 07:17
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Cody C.

The size advantage of the P20 lite is definitely that it looks much more stylish and high quality than the price suggests. br>I don’t want to bother going into all the technical details here, everyone who is thinking about buying the phone should read/view reviews anyway. br>The only thing I want to point out here is that the camera is pretty weak, especially when it is a little darker. My wife is basically satisfied, especially because it looks good, but for photos she always wants my S8.
So for the price top solid, but there is always a good reason for a good price.

3+
Answer report comment December 20, 2020, 21:24
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Huawei P20 lite
Display
Contrast ratio: 1785:1 (nominal), 2.952 (sunlight)
Huawei P20 lite
CPU
Octa-core (4x2.36 GHz Cortex-A53 & 4x1.7 GHz Cortex-A53)
Huawei P20 lite
Storage
32GB 4GB RAM, 64GB 4GB RAM, 128GB 4GB RAM
Huawei P20 lite
Size
5.84 inches, 85.1 cm2 (~80.5% screen-to-body ratio)
Huawei P20 lite
OS
Android 8.0 (Oreo), upgradable to Android 9.0 (Pie), EMUI 9.0